Managed IT Service Provider in Toronto, Canada | HEM Solutions

Full Service IT Support Center

As a full service IT Support Centre, HEM is able to provide the technical assistance necessary to keep your organization's IT resources operational. We have a variety of flexible support plans available to address the needs of organizations of any size including maintenance, monitoring, call centre services and more. We would be pleased to discuss your needs and explain the benefits of engaging us to provide this service. Click the button above to reach us.

On Demand Technical Support Services

We offer flexible, long term, short term or on demand technical support services as we recognize that many organizations do not maintain a compliment of full time, qualified, support staff. Our personalized, proactive, smart support solutions offer an affordable alternative to the uncertain and often costly prospect of going it alone and hoping for the best.

Keeping Your Systems Running Smoothly

When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. But what if you could keep your technology from breaking in the first place?

HEM Solutions goes beyond traditional break/fix operations by offering proactive IT support at a flat-rate monthly fee. We'll keep your systems running smoothly so that you and your employees can focus on what's most important – your business.

With Comprehensive Toronto Managed IT Services From HEM Solutions, You Can Expect:

Prompt assistance – our world-class HelpDesk operates from 6am-5pm EST Monday to Friday and is available 24/7 for emergencies
Peace of mind – your systems are monitored around the clock every day of the year
Low frustration – as your single point-of-contact for technology problems, we'll deal with third-party support so you don't have to
Less downtime – we identify and fix issues before they cause problems
Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services that include both hardware and software
Fewer disruptions – almost all of our services can be provided remotely or outside of business hours

If your company is growing, has multiple locations, or frequently requires employees to work outside of the office, then you could also benefit from our cloud services. In addition to our comprehensive managed IT services, with HEM Office you can also count on us to host all server hardware, software, and infrastructure for your business.

HEM Will Monitor And Maintain Your Systems 24/7 So You Can Focus On Your Business

For constant growth and high levels of productivity, you need reliable office IT. For your network to continuously function properly, everything that goes into it must be monitored and maintained on a daily basis. Failing to do so can leave your business open to security breaches, frustrated employees, and dissatisfied customers.

HEM's Managed IT Services will prevent these negative outcomes and keep hackers at bay, workers productive, and your clients happy. You'll enjoy significant benefits from 24/7 proactive management of your network, servers, and software systems — all for a fixed, affordable monthly fee that's perfect for small businesses or large enterprise.

Our Managed IT Service Include

Proactive, fully-managed services

Hardware and software monitoring

Robust cybersecurity

Unlimited support and technical assistance

Frequently Asked Questions

Managed IT Services involve proactively monitoring, maintaining, supporting, and managing a company's IT infrastructure.

Services can include infrastructure monitoring, server and workstation management, software updates, patch management, firewall monitoring, antivirus management, email protection, backup and disaster recovery, cloud integration, preventive maintenance, reporting, and technical support.

Yes. HEM focuses on proactive monitoring and maintenance rather than waiting for technology problems to occur.

Yes. HEM provides around-the-clock monitoring of supported IT systems.

Yes. HEM provides remote technical support for many IT issues.

Yes. On-site support is available when an issue requires physical assistance.

Break/fix support generally responds after a problem occurs. Managed IT uses proactive monitoring and maintenance to identify and resolve potential issues before they cause significant disruption.

Yes. HEM can provide monitoring and management for servers, workstations, desktops, and mobile devices.

Yes. Software updates and automated patch management are included in HEM's managed IT capabilities.

Yes. HEM provides HelpDesk support as part of its managed IT services.

Yes. Proactive monitoring and maintenance are designed to identify and resolve potential problems before they result in significant downtime.

Accessories

Cables

Computer Systems

Network Devices

Physical Security

Software

Managed IT Service Toronto